The Fair Gaming Advocate (FGA) for the international standards body eCOGRA has reported positively on the service being provided for player disputes.

ECommerce and Online Gaming Regulation and Assurance (eCOGRA) has said that the ‘Play it Safe’ seal is proving to be a very accurate indicator of reliable online casinos, according to onlinecasinonews.

The FGA report gas stated that overall the level of complaints remains very low at eCOGRA approved venues and represent only a minute percentage of the total volume of business involved.

Andrew Beveridge, eCOGRA CEO, said: “Since FGA operations commenced in April 2004, there has been a total of only 690 complaints, a miniscule percentage of the vast volumes of business handled over that time by some of the largest online groups in the business.”

Tex Rees, a FGA official also said that the success of the system could be measured by the low ratio of complaints to the total amount of business handled.

Over 95 per cent of any disputes were dealt with in less than 48 hours – a industry benchmark that eCOGRA has pointed out has not been obtained by any other ‘watchdogs’ or industry organisations.

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